ACENER RANAY
Privacy Policy
We respect your privacy. This policy explains what information we collect and how we use it, in line with the Data Privacy Act of 2012 (RA 10173).
1. Information We Collect
- Contact details — your name, phone number, email address, and delivery address when you order, inquire, or request a quote.
- Order details — items purchased, payment method, and delivery or pickup preference.
- Installment documents — valid IDs and proof of income or billing when you apply for an installment plan.
- Messages — anything you send us through our contact or inquiry forms.
2. How We Use Your Information
- To process and deliver your orders, and arrange pickup.
- To verify payments and installment applications.
- To respond to your inquiries, quote requests, and after-sales concerns.
- To coordinate warranty claims with brands and service centers.
- To send updates about your order. We only send promotions if you agree to receive them.
3. Who We Share It With
We do not sell your personal information. We share it only with:
- Delivery personnel and couriers, to bring your order to you.
- Payment providers (such as GCash, Maya, or banks), to verify your payment.
- Brand service centers, when needed for warranty service.
- Government authorities, only when required by law.
4. How We Protect It
Access to your information is limited to staff who need it to serve you. We keep records only as long as needed for your transactions, warranty, and legal requirements, then dispose of them securely.
5. Your Rights
Under the Data Privacy Act, you have the right to access, correct, or request deletion of your personal information, and to file a complaint with the National Privacy Commission. To exercise these rights, contact us using the details below.
6. Contact Us
For privacy questions or requests, reach us at +63 968 677 6158, email Ranay.acener06@gmail.com, or visit us at 12835 Bayabas St., Dau, Mabalacat City, Pampanga.