ACENER RANAY
Return and Refund Policy
We want you to be happy with your purchase. Here's how returns, exchanges, and refunds work.
1. Reporting a Problem
- Please inspect your item upon delivery or pickup. Report any visible damage immediately to the delivery team or store staff.
- Factory defects must be reported within 7 days of delivery or pickup.
- Contact us at +63 968 677 6158 or Ranay.acener06@gmail.com with your order number and a photo or video of the issue.
2. What Can Be Returned or Exchanged
- Items with factory defects reported within 7 days.
- Wrong items delivered (different model from what you ordered).
- Items damaged during delivery, reported upon receipt.
The item must be complete with its original box, accessories, manuals, and official receipt.
3. What Cannot Be Returned
- Items with physical damage, misuse, or unauthorized repair after delivery.
- Items with missing parts, accessories, or packaging.
- Change of mind — please choose carefully before checkout. If you're unsure, ask us first and we'll help you pick the right appliance.
4. Repair, Replace, or Refund
- Defective items are first assessed by the brand's authorized service center.
- If confirmed defective within the 7-day period, you may choose a replacement of the same model or a full refund.
- Beyond 7 days, defects are covered by the manufacturer's warranty and handled as repair through the service center.
5. How Refunds Are Paid
Approved refunds are returned through your original payment method (cash, GCash, Maya, bank transfer, or card reversal). Installment refunds are coordinated with the financing arrangement. Please allow a few business days for the amount to reflect, depending on your bank or provider.
6. Return Shipping
For confirmed defects or wrong items, we shoulder the cost of retrieving the item within our delivery area. For items outside our delivery area, we'll agree on the most convenient arrangement with you.